Bengaliwin Privacy Policy

1Introduction

Welcome to bengaliwin. This Privacy Policy explains how bengaliwin collects, uses, stores, and protects your personal information. By using our platform, you are considered to have agreed to this Privacy Policy.

We believe transparency is the foundation of trust. That's why this policy is written in language that's as simple and clear as possible. If you have any questions, feel free to reach out to our support team at any time.

2What Information We Collect

Bengaliwin only collects data that is genuinely necessary to provide its services. A breakdown of the data types is provided below:

A) Registration & Identity Information

• Full Name & Date of Birth
• Mobile Number & Email Address
• National ID or Passport Number (for KYC verification)
• Address (where applicable)

B) Financial Information

• Payment Method Details (bKash, Nagad, Rocket number)
• Transaction History & Amounts
• Partial bank account details (full account numbers are not stored)

C) Usage Data

• Login Time & IP Address
• Device Type, Operating System & Browser Information
• Gaming Activity & Betting History
• Time Spent on Platform & Pages Visited

3How Your Information Is Used

Bengaliwin uses your information only for the purposes outlined below. We never misuse your data or use it for anything beyond its stated purpose:

• Account Management: Creating, managing, and keeping your account secure.
• Transaction Processing: Processing deposits, withdrawals, and bonuses smoothly and accurately.
• Meeting Legal Obligations: Meeting KYC, AML, and other regulatory requirements.
• Ensuring Security: Detecting and preventing fraud, hacking, and misuse.
• Service Improvement: Analyzing usage patterns to improve your experience.
• Contact: Keeping you informed about important updates, security alerts, and offers.
• Responsible Gaming: Detecting unusual gaming behavior to provide timely assistance.

4Data Sharing Policy

Bengaliwin never sells or rents your personal data. However, it may be shared in the following limited circumstances:

Data Sharing for Legitimate Purposes:

• Payment Providers: Sharing necessary information with bKash, Nagad, or your bank to process transactions.
• Law Enforcement Agencies: Providing data in compliance with court orders or government directives.
• Regulatory Authority: Regular reporting to licensing authorities.
• Technology Service Providers: Under strict agreements with hosting, cybersecurity, and related service providers.

5Cookies & Tracking Technologies

Bengaliwin uses cookies and similar technologies to enhance your experience on our website and app. Below is a breakdown of the cookie types and how they are used:

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect certain platform features.

6Data Retention Period

Bengaliwin does not retain your data longer than necessary. The retention periods are outlined below:

• Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 5 years (in accordance with AML regulations).
• KYC Documents: Up to 7 years after account closure.
• Log Files & Technical Data: 90 Days.
• Marketing Preferences: Updated immediately upon opt-out.

7Your Rights

You have full control over your data at bengaliwin. You may submit any of the following requests:

8Children's Privacy

Bengaliwin is strictly an adults-only platform. We do not knowingly collect any information from individuals under the age of 18.

• Age verification is carried out at the time of registration.
• If anyone under the age of 18 registers by mistake, their account is closed immediately.
• All data associated with such accounts is deleted immediately.

9Privacy Policy Updates

Bengaliwin may update this Privacy Policy at any time. If significant changes are made, you will be notified through the following channels:

• A notification will be sent to your registered email address.
• A summary of changes will be displayed upon your next login to the platform.
• The "Last Updated" date on this page will be revised accordingly.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

10Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us. Our team aims to respond within 7 business days.

If your complaint remains unresolved, you may escalate it to the relevant regulatory authority. We take all valid complaints seriously.